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Answered

Custom Auto Reply

Erez Granot
Rising star (Silver)

Hi,

how can one create an auto reply massage?

I've looked at this article Configuring a Workflow - Workflow Manager (easysend.io)

but i couldn't figure out what to do after I've checked section 14

 

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  • Official comment
    Shaked Dinar

    Hey Erez,

    Once you check this checkbox, an additional field will appear where you can enter a 'real' email address for replies.

    If you don’t check this checkbox, your clients won’t be able to reply to the generic email address. However, if you check it and provide a real email address, you’ll be able to respond to your clients' inquiries.

     

  • Erez Granot

    I see... I thought this option allows me to define an auto reply answer like out of office ...

     

     

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  • Shaked Dinar

    What's the need behind this? Since you can configure any email you'd like, let's identify the need and find a good solution

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  • Erez Granot

    The need comes from a claim about a reply from a client to a complete email.

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  • Shaked Dinar

    I'm not sure I understand the need, but if the client wants to reply to the complete email, you can do so by providing a valid email address

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